FAQ Center
Find answers to our most frequently asked questions.
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When will I start seeing results with the AuraLume Complete Care Bundle?
Most users notice visible improvements, such as smoother and brighter skin, within 2-4 weeks of consistent use. Fine lines, wrinkles, and redness often show significant reduction by 6 weeks, especially when paired with the included serums, collagen masks, and LED Gua Sha tool for enhanced results.
Which LED light mode should I use for my skin?
Red (630nm): Ideal for reducing wrinkles and boosting skin elasticity.
Blue (470nm): Ideal for calming sensitive skin and addressing acne concerns by targeting bacteria and supporting a balanced complexion
Green (520nm): Supports balanced skin for a refreshed appearance.
Yellow (590nm): Promotes a calm and smooth complexion.
Cyan (523nm): Encourages skin balance for a more even tone.
Purple (425nm): Targets uneven areas for a more uniform look.
White (523nm): Enhances skin's overall firmness and brightness.
How should I clean my AuraLume LED mask?
To keep your device hygienic, simply wipe it down with a soft, damp cloth after each use. For a deeper clean, use a gentle, non-alcoholic cleanser. Avoid submerging the device in water or using harsh chemicals.
Should I use the LED mask in the morning or evening?
We recommend evening use for best results. This allows the therapy to work as your skin naturally regenerates overnight. However, morning treatments can also energize your skin for the day ahead.
What happens if I stop using the bundle?
Stopping usage won’t cause reverse effects, but the results you’ve achieved may gradually fade over time as your skin naturally ages or encounters environmental stressors. Consistency is key to maintaining your glow.
Can I use the products while pregnant or breastfeeding?
While our bundle is designed with gentle, skin-friendly ingredients and light therapy, we recommend consulting with your healthcare provider before use, especially during pregnancy or breastfeeding.
Is it safe for those with a history of cancer?
We advise consulting with your doctor before using the AuraLume LED mask or any light therapy device if you have a history of cancer or are undergoing treatment.
My skin is red after treatments. Is this normal?
A mild redness after treatment is normal and typically fades within 15-30 minutes. It’s a sign that the light therapy is stimulating blood flow and collagen production. If redness persists, reduce the session duration and consult us if needed.
Why am I experiencing breakouts after starting treatments?
Initial breakouts can occur as your skin adjusts to light therapy, often caused by increased cellular activity and detoxification. These usually subside within a few sessions, revealing clearer skin.
Why does my skin feel dry after using the mask?
Light therapy may temporarily increase skin cell turnover, leading to dryness. Be sure to follow treatments with our hydrating serums and collagen masks to lock in moisture.
Is the AuraLume Red Light LED Face Mask safe for all skin types?
Yes, the mask is designed to be safe and effective for all skin types. Its non-invasive red and blue light therapies do not emit harmful UV rays, and it includes built-in eye protection for added safety. If you have specific skin concerns, consult a dermatologist before use.
How do the bundle items work together to enhance results?
Red Light LED Mask: Reduces wrinkles, fine lines, and redness while boosting collagen production.
BIOAQUA Serums: Prepares the skin for light therapy, maximizing hydration and improving absorption.
Collagen Masks: Locks in moisture and boosts elasticity for a plump, youthful appearance.
LED Gua Sha Tool: Enhances circulation, reduces puffiness, and helps serums penetrate deeper for amplified benefits.
How often should I use the AuraLume Red Light LED Face Mask?
For optimal results, use the mask 4-5 times per week for 10-15 minutes per session. This frequency ensures consistent stimulation of collagen production and improved skin texture without overwhelming the skin.
Can I use the products in the bundle with my existing skincare routine?
Absolutely! The products in the bundle are designed to complement any routine. For best results, apply the BIOAQUA serums before using the mask to hydrate and prepare your skin. Follow up with the collagen sheet mask to lock in moisture and finish with the LED Gua Sha tool to boost circulation. Avoid strong actives like retinol immediately before using the mask if you have sensitive skin.
Does the mask help with acne?
Yes! The blue light therapy mode is designed to target the surface of the skin, reducing the appearance of breakouts and calming visible redness. With consistent use, many users notice clearer, healthier-looking skin in just a few weeks.
What makes the AuraLume Complete Care Bundle different from other products?
The bundle combines professional-grade light therapy with powerful skincare essentials like serums and collagen masks. Unlike single-function devices, our 7 light modes target multiple skin concerns (anti-aging, acne, and more), while the bundle ensures a complete skincare experience. Plus, the flexible silicone mask is lightweight, comfortable, and adapts to all face shapes.
How long does it take to receive my order?
Our average delivery time is 5-10 business days. Once your order ships, you’ll receive a tracking number to monitor its progress.
Do you ship internationally?
Yes, we offer free shipping worldwide! Delivery typically takes 5-10 business days, depending on your location.
Can I cancel or change my order?
Orders can be modified or canceled within 24 hours of placement. Please contact us immediately at support@auralumeskincare.com to request changes.
How do I file a warranty claim?
Filing a warranty claim is easy! Reach out to support@auralumeskincare.com with your order number and warranty policy number. Our team will guide you through the process to ensure your issue is resolved promptly.
What is your return policy?
We offer a 60-day free trial on all purchases. If you’re not satisfied, you can return your product—even after use—for a full refund. Contact our customer support team for a hassle-free return process.